Short and long-term consulting engagements are available to help grow your business via the Web.
How to Exceed Customer Expectations & Build Loyalty
- Evaluate Web site and make recommendations for improvement including:
- Making it easier to use and read, easier to navigate, easier to purchase from
- Develop or strengthen interactivity and usability
- Identifying new online opportunities
- Analysis of visitor traffic with recommendations for improving the customer experience
Customer Learning & Relationship Management
- Capture actionable customer feedback (online surveys, focus groups, analysis and more)
- Integrate and leverage technology such as CRM databases to save customers and the business time and money
Increase Site Visits & Traffic
- Develop tactics to fuel customer word-of-mouth
- Increase traffic, repeat visits (site stickiness) or length of visit
- eNewsletter development or refinement
- Blog development or refinement
Web Site Management & Development
- Web site strategic planning
- Site organization, architecture, usability, experience
- Copywriting and editing to bring out salient points
- Competitive landscape analysis
Sample of Program Deliverables (varies by services contracted)
- An evaluation of your Web site including recommendations to upgrade and edit text, design, and improve ease of use
- Compelling Web site text ready to upload onto your site
- Recommendations for what to capture in and how to leverage a customer database
- Key trends report and information from customer feedback and surveys
Contact Customers That Click to find out more.
