Presentations Topics
The 5 Pitfalls Fatal to Customer Loyalty (*Most popular session*)
- The 3 Best Practices of Customer Relationship Management
- How to Improve Customer Experiences and Grow Your Business
- The Connection Between Customer Retention and Employee Retention
Other topics are available, contact Customers That Click to find out more.
Typical Speaking Engagements
- Conference or association presentation or panel
Yearly industry gatherings, small gatherings of association members or other groups can benefit from learning how to better relate and communicate with customers—and how to form bonds of loyalty. - Employee workshop
Give all your employees the training they need to grow customer relationships and your business. Topics can include: how to maintain long-term relationships, grow referrals, cross or up-selling and more. Look at a sample program. We’ll talk about strategies as well as specifics, and include relevant Q&A. - Interactive session with key clients
Show key clients you care about their whole business (not just how your business specifically supports them) by inviting them to an interactive session on customer retention.
Speaking Experience
Kim Proctor's presentation experience ranges from individual workplaces to national conferences. Her speaking resume includes: the New England Direct Marketing Association, the Boston Chamber of Commerce, the Annual Convention of the New England PDCA and many other venues.
Recent engagements:
- Small Business Development Center, Boston, MA
- Boston College, Boston, MA
- CRM Association National Conference, Atlanta, GA
Writing Experience
Need an article for an industry newsletter or website? Kim has been published in a variety of national industry specific magazines, newspapers such as Massachusetts Lawyers Weekly and assorted eNewsletters and websites.
Article: How to keep customers coming back.
Article: The power of positive customer experiences.
Article: Customized service builds loyalty.
