Customers That Click was founded by Customer Relationship Consultant Kim Proctor on the principle that customers do business with companies that provide positive experiences. In today's highly competitive marketplace, good customer experiences are key differentiators and will create loyalty.
Customer experiences occur at touch points—connections between customer and organization. Touch points happen through customer service interactions, in-store, online, through advertising—basically at any point of communication with the customer. There are always opportunities to better understand customer feedback, and to upgrade touch point experiences.
Spending time and resources to improve customer relationship efforts is not "overhead" (an expense), but rather an investment in a revenue source.
- Do you know how many customers you lost last year?
- Do you know why you lost them?
- Do you know how much it costs to replace them?
Customers That Click will help your business increase profit, stem the loss of customers and revenue, and improve customer loyalty and lifetime value.
Customers That Click brings you 13 years of customer-focused relationship management and communication experience.
A few things Kim Proctor, Founder can do for your business:
- Foster deeper and more loyal customer relationships
- Improve customer retention
- Help you exceed customer expectations
- Build useful and effective Web sites by exploring the customer viewpoint (content, usability and marketing)
- Fuel customer word-of-mouth
- Leverage technology to save you time, money and help you deepen customer relationships
Kim's passion for growing positive and meaningful customer relationships will work for your business. Her expertise, experience and energy will enhance your business and benefit your bottom line.
